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A Billing Specialist runs the Create Automatic Billing Adjustments program to automatically adjust the remaining balance on open invoices, but some of the amounts have exceeded the Billing Specialist’s approval limits.
What would be the result?
A. The program creates the adjustments with a status of Pending Approval for the amount that exceeds the Billing Specialist’s approval limits.
B. The program can be run only if the amount is within the Billing Specialist’s approval limits.
C. The program creates the adjustments with a status of Rejected for the amount that exceeds the Billing Specialist’s approval limits.
D. The program creates the adjustments only for the amounts within the Billing Specialist’s approval limits.
When a customer opts to make a payment by a credit card, this receipt is identified as a(n) _______________.
A. miscellaneous receipt
B. quick cash receipt
C. manual receipt
D. automatic receipt
E. AutoLockbox receipt
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You are not able to initiate a bankruptcy request at the customer site level on behalf of a customer.
Which two conditions are failing? (Choose two.)
A. Preferences must be enabled and Enable Bankruptcy must be set to Yes for the customer.
B. The Collections Administrator creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should have the Collection Manager and Customer Profile Administrator roles assigned.
C. Preferences must be enabled and Enable Bankruptcy must be set to Yes in Manage Collections Preferences in the Functional Setup Manager for Advanced Collections.
D. The Collections Manager creates a bankruptcy request in the Customer Relationship Management (CRM) application and a collector should be configured as a resource.
E. Bankruptcy must be applied at the customer level, which includes all transactions at the customer, account, and Site levels.
F. The customer does not have the default strategy and default collector assigned at the customer account and site level.
Identify three activities that you can perform from the Collections Dashboard. (Choose three.)
A. Verify Customer Payments.
B. Assign a Collector to a delinquent customer.
C. View the Total Amount Due for delinquent customers.
D. Record an activity to create a task or tasks to follow up on a delinquent customer.
E. Update the work status of a work item for a delinquent customer.
You have created a sales invoice for $900 USD with an item line of $750 USD and a tax rate of 20%. The customer has made a payment of $500 USD and you are required to process the cash application to apply the $500 USD to the item line and $0 USD to tax.
How would you achieve this?
A. Set the credit classification revenue recognition policy to look for Line First and Tax Later.
B. Create a Memo Line or receivable activity to have the check box selected for Apply Item Line First.
C. Set Application Rule Set to Line First–Tax After at the transaction type level and/or a default value at system options.
D. Set Application Rule Set to Line First–Tax After at the transaction source level and/or a default value at the receipt method.
E. Set the payment terms revenue recognition policy to look for Line First and Tax Later.
Which two items are required for customer invoicing? (Choose two.)
D. Customer Profile Class